Player Support

Connecting players to the resources they need.

Have a dispute or a complaint?

iGaming Ontario encourages you to pursue any legitimate dispute or complaint you may have from your experience with internet gaming. Although some issues are able to be dealt with directly by iGO, most disputes related to igaming will be resolved by following the customer service process of your igaming site offered by a regulated Operator. iGO does not resolve or make decisions on disputes regarding gambling-related transactions. In order to best determine what you should do about your issue, please use this tool to answer a few questions.


Which of the of the following best describes the nature of your issue?

Is the website in question offered by a regulated igaming Operator?

Have you already made a formal complaint* with your gaming site?